2017 marked the first year of the Centers for Medicare & Medicaid Services’ (CMS) Quality Payment Program, which aims to improve care delivery by supporting and rewarding clinicians as they find new ways to engage patients, families and caregivers, and to improve care through population health management.

To help eligible clinicians prepare for and participate in the program, Quality Innovation Network-Quality Improvement Organizations (QIN-QIOs) like the New England QIN-QIO provided technical assistance to clinicians in the form of outreach and education, resource development, and support. While the New England QIN-QIO conducted some traditional forms of outreach to clinicians, including webinars, in-person learning sessions and content documents, the QIN-QIO felt that something was missing.

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